Peer to peeradult live chat
That’s a clear indication that more and more consumers are turning to live chat over the more traditional channels like phone and email.Now there’s one very important question to answer – How does one measure the effectiveness of one’s live chat channel?Understand engagement levels of your website content.Slice and dice website visitor data and make data driven decesions to enhance your sales and marketing efforts.Every day we listen to user feedback, to learn more about the features we should be focussing on.Feel free to chat with us at any time to discuss your specific live chat needs. There are no limits to the number of agents that you can share a site with.Download Now Kevin Gao is the founder and CEO of Comm100.
Improve website visitor tracking by constructing a successful navigation plan for your site.At Comm100, we believe that our live chat product with its robust features and reporting capabilities can provide all of the information needed to make sure customers receive a great online experience.Determine what metrics are critical for the success of your live chat program.Download Now When developing live chat metrics, start with what’s important to your company or organization. Some metrics can apply to both a sales and service setting.
Well, those are just a few metrics that one may consider important when measuring the effectiveness of one’s live chat program.The latest version of live chat benchmark report is based on real world data and with suggestions from customer service experts.